To access the Troubleshooter, right-click on the WiFi icon located on the right side of the Windows 10 taskbar. Windows 10 has an in-built troubleshooter functionality that will automatically run checks for internet connectivity issues. Related: 8 Free Light Weight Antivirus for Windows & Mac Use Windows Troubleshooter If this step also does not work for you, let’s move to the next one.

Also, use the Malwarebytes application to ensure the malware is not the root cause behind the issue.